Returns & Refunds
When something is not quite right, we are here to help.
Pet life can be wonderfully unpredictable, and sometimes an order may not work out as expected. If you need help with a return, refund, damaged item or order concern, contact PawMorrow so we can review the details and guide you through the appropriate next steps.
Including your order number and a short explanation helps our team understand your request more clearly.
A simple way to request return or refund support.
Please contact us before sending anything back. Our team will review your request and confirm the appropriate instructions for your order.
Tell us what happened
Contact PawMorrow with your order number, the item involved and a clear description of the issue or reason for your request.
Let us review the request
We will review the information you provide and may ask for additional details or photos when they are helpful for understanding the condition of an item or order.
Follow the confirmed next step
If a return or refund applies to your situation, our support team will provide the relevant instructions before you send an item or take any further action.
Damaged, incorrect or unexpected order?
If your package arrives with an item that appears damaged, is different from what you ordered or otherwise needs attention, contact us with the order details and a clear description of what you received.
Photos can be useful when they clearly show the item, packaging or issue. Our team can then review the information and explain the available next step for your particular order.
Do not send an item to an address without receiving return instructions from PawMorrow first.
A little information helps us understand your request.
Return and refund situations can vary, so requests are reviewed using the details of the individual order and item involved.
What to share with support
Providing clear information at the beginning can make the conversation easier.
- Your PawMorrow order number.
- The name of the item you are contacting us about.
- A brief explanation of the issue or reason for the request.
- Relevant photos when the item or packaging condition needs to be shown.
- The email address used for the order, when applicable.
How the request moves forward
After reviewing the details, our support team will explain the next step that applies to your order.
- We may request additional information if something is unclear.
- Return instructions are provided when a return is appropriate.
- Refund details are confirmed after the request has been reviewed.
- Any applicable shipping instructions will be communicated before you send an item.
- Processing by a payment provider may take additional time after a refund is issued.
Keep your order information nearby.
For return, refund or order-related questions, contact us using the information associated with your purchase. We recommend waiting for instructions before mailing any item.
Returns & refunds FAQ.
These answers explain the general support process. For questions about a specific order, contact PawMorrow with your order details.
How do I request a return?
Contact PawMorrow through our Contact page or email us at info@pawmorrow.lol. Include your order number, the item involved and the reason for the request. Please wait for return instructions before sending an item.
Can I send an item back without contacting PawMorrow first?
Please contact us before mailing anything. Return instructions can depend on the order and situation, so our team should review the request and provide the appropriate next step first.
What should I do if my item arrives damaged?
Contact us with your order number and a description of the issue. Clear photos of the item and packaging can help us understand what happened and review the available next step.
What if I received the wrong item?
Send us your order information and let us know what you expected and what arrived. Our support team can review the order details and guide you from there.
How will I know whether a refund applies?
Refund requests are reviewed using the details of the individual order and item. PawMorrow support will confirm the applicable resolution after reviewing the information you provide.
When will a refund appear after it has been issued?
After a refund is issued, the time it takes to appear can depend on the payment provider or financial institution involved. Any available refund details will be communicated during the support process.
Can I use the PawMorrow store address as a return address?
Do not assume that a store or contact address is the correct destination for a return. Please wait until PawMorrow support provides the return instructions that apply to your request.
Tell us what is going on with your order.
Whether you have a return question, need help understanding a refund or received something unexpected, send us the order details and we will help you identify the appropriate next step.